The Secret Behind Lemonade's Claims
Claims are handled by our AI and devoted team. File a claim quickly and hassle-free with the Lemonade app.
3sec
Our fastest recorded claim
+4.9
claims rating on our app
~40%
of claims handled instantly
How Lemonade Claims Work
Seamlessly file claims from your phone - anytime, anywhere
Tap the 'File a Claim' button in the Lemonade app
Tell us what happened
Our AI runs dozens of anti-fraud algorithms
If your claim is instantly approved, our AI will pay it in seconds
Otherwise, our AI hands over your claim to our devoted team of humans to handle ASAP
Lemonade Claims Reviews
I claimed on 4th which is a holiday and @Lemonade_Inc got back this morning at 6AM. Still can't believe this
Working with @Lemonade_Inc after my bikes were stolen has been an awesome experience. Never thought I'd say that about an insurance product.
A pipe burst, and I had to figure out what to do with the holidays approaching and no kitchen table to sit at. I sent everything to Lemonade, and they gave me the money to replace the dining room table in less than a week.
Lemonade went above and beyond to approve a claim I made only 2 weeks after signing up for their renters insurance. This company did the kindest gesture to help me out and managed to cover my losses on the same day.
Lemonade is insurance for humans. The experience is amazing both from a UX perspective and the empathy and full support of the claims team. Best thing to happen to the insurance industry.
Today, my husband's iPhone was stolen. Opened the app, spent about 2 mins filling out the claim and recorded a video statement, and literally 10 seconds later, my claim was approved. These guys have a customer for life.
How Lemonade Claims Are Different
Unlike any other insurance company, we take a flat fee from your premium, use the rest to pay claims, and give back what’s left to causes you care about. We gain nothing by delaying or denying claims, so we handle them quickly and fairly
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