Lemonade Car Roadside Assistance
With Lemonade Car's roadside assistance services, we're with you every step of the way. We'll break down—no pun intended—how it all works
That dreaded red light pops up on your dashboard. Your heart sinks, and soon you’re pulled over on the side of the road with smoke billowing out from under your car’s hood.
When your car breaks down, it could leave you stranded in the worst possible situation. You want to get help—and back on your way as soon as possible. That’s why Lemonade Car offers roadside assistance with our car insurance policies.
Let’s break down—no pun intended—how it all works.
TL;DR
- When you buy a Lemonade Car policy, roadside assistance is an optional coverage you can include on your policy.
- You’ll be eligible for up to 3 services during a 6-month term for each car that you cover with roadside assistance, anywhere in the US or Canada.
- Lemonade’s roadside assistance includes services like towing your car if it breaks down, jumping a dead battery, delivering fuel, and changing out a flat tire if you have an inflated spare.
- Make sure to download the Lemonade app so you can request roadside assistance in a flash.
What is roadside assistance?
When your car breaks down, roadside assistance sends help. An authorized provider will dispatch a tow truck, a service vehicle to jump a dead battery, or someone to change a tire—whatever you need to either get on the road again, or have your ride sent to a garage for repairs.
How do I sign up for roadside assistance?
We offer roadside assistance as an optional add-on coverage. So when you build a quote with Lemonade Car, you can add roadside assistance to your policy by simply toggling the coverage.
Covering your Camry, Benz, and Silverado all on a multi-car policy and want each to include roadside assistance? Or do you only want it for the Camry? Make sure to toggle the coverage for each car separately.
And if you don’t select roadside assistance when you buy your policy and have a change of heart later, no sweat! You can easily edit your coverages—like adding roadside assistance, and so much more—at any time, all on the Lemonade app.
Keep in mind that adding coverage usually raises your premium.
Where is roadside assistance available?
Lemonade’s roadside assistance is available anywhere in the United States or Canada, as well as in any U.S. territory. While we love our neighbors to the south, roadside assistance is not available in Mexico.
What does roadside assistance include?
Car insurance companies offer different options for roadside assistance, though most include the basics, like towing and a jump start. Here’s everything you get with Lemonade’s car insurance coverage.
Towing
If your car breaks down or can’t be driven, we’ll arrange to tow your car to the nearest repair shop, up to 50 miles from the car’s location.
Towing after an accident, including towing from the accident scene or secondary tows, might be covered separately by your comprehensive or collision coverage.
Jump starts and electric vehicle charging
Dead battery? It happens, especially during the winter. If you’re out of juice, we’ll send someone to your car’s location to jump start a dead battery.
Fuel
It’s always a good idea to keep an eye on how full your tank is. But we’ve all been there before. If you run out of gas, we’ll deliver up to 2 gallons of standard car fuel (gas or diesel) to help you get back on your way. Unfortunately, we can’t deliver hydrogen or biodiesel.
Tire changes
As long as you’ve got a fully inflated spare tire in the trunk, we can send someone to change your flat tire. This service won’t include the repair or replacement of your tires.
Lockout services
Did your kid lock the keys in the trunk? Did you lose your keys or fob, or did they get stolen? If you’re shut out of your car, we’ll send someone to unlock the doors. This doesn’t include the repair or replacement of keys, fobs, or locks themselves.
Winching
We’ll have someone come remove your car if it’s near a paved surface but stuck in mud, grass, ice, or snow. If your car is damaged and can’t be driven once it’s removed, that damage might be covered separately by your comprehensive or collision coverage.
What does roadside assistance not include?
All insurance policies have exclusions, aka things they won’t cover. Lemonade’s roadside assistance doesn’t include the following services.
Repair
Roadside assistance services only include towing and associated labor costs from the location where your car stopped working. It’s not designed to permanently fix your car. Roadside assistance doesn’t cover the cost of repairs, or any labor performed at a service station, garage, or repair shop.
Cost of parts
The cost of purchasing parts, fluid, lubricants, or replacement keys, or the labor to install parts or make replacement keys, are not included.
Services from other providers
We can’t reimburse roadside assistance provided by anyone other than the providers in our network. That said, we’re proud of our partners, and we’ve spent a lot of time choosing the best.
How do I request roadside assistance?
We’ve made it easy for you to contact us and get help. Just make sure you have an active Lemonade Car policy that includes roadside assistance on your car, and have our app downloaded on your phone.
If your battery dies on a deserted country road, or your engine says adios on the way to Alabama, head over to the Car tab on the Lemonade app and tap the ‘Roadside Assistance’ button. Our friendly chatbot, AI Jim, will help you navigate the quick process from there. Once you submit a request, we’ll send in the cavalry.
Each car on your Lemonade Car policy that you cover with roadside assistance is eligible for up to 3 services during a 6-month term.
We work with a partner, HONK Technologies, Inc., so we have access to their entire network of independent roadside assistance and towing service providers. Roadside assistance will be provided to you in accordance with the terms and conditions in effect at the time you use the services. But don’t worry, we’ll make sure to update you whenever they change and provide you with the current terms and conditions.
Wrapping up…
In short: When you include roadside assistance coverage on your policy, you’ll never find yourself wandering a remote country road in the dark without a flashlight, starring in your own personal horror movie. We’ll find you and send help in no time.
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A few quick words, because we <3 our lawyers: This post is general in nature, and any statement in it doesn’t alter the terms, conditions, exclusions, or limitations of policies issued by Lemonade, which differ according to your state of residence. You’re encouraged to discuss your specific circumstances with your own professional advisors. The purpose of this post is merely to provide you with info and insights you can use to make such discussions more productive! Naturally, all comments by, or references to, third parties represent their own views, and Lemonade assumes no responsibility for them.represent their own views, and Lemonade assumes no responsibility for them. Coverage may not be available in all states.
